PAYMENT

ALL TRANSACTIONS ARE CHARGED IN US DOLLARS (USD) HOWEVER THE ACTUAL CONVERSION RATE WILL BE SET BY YOUR CREDIT/DEBIT CARD COMPANY AND MAY DIFFER FROM RATES ELSEWHERE.

RIOT HILL ONLY EXCEPT VISA, MASTERCARD AND PAYPAL, PLEASE NOTE WE DO NOT ACCEPT AMEX.

CREDIT NOTES

CREDIT NOTES ARE ONLY VALID FOR A PERIOD OF 6 MONTHS FROM WHEN THEY ISSUED AND CAN BE REDEEMED ONLINE AT THE POINT OF PURCHASE, THE CODE WILL BE EMAILED TO YOU.

REFUNDS AND EXCHANGES

RIOT HILL WILL ONLY ISSUE A REFUND ON ITEMS THAT ARE DEFECTIVE OR DAMAGED, IN WHICH CASE YOU WILL NEED TO EMAIL ORDERS@RIOT-HILL.COM CLEAR IMAGES OF THE ITEM WITH A SUPPORTING EMAIL WITHIN 5 DAYS OF RECEIVING THE ITEM. RIOT HILL WILL THEN RESPOND WITHIN 2 BUSINESS DAYS WITH A RESOLUTION.

IF A REFUND IS AGREED THEN THIS CAN TAKE 14 BUSINESS DAYS TO PROCESS FROM WHEN WE RECEIVE BACK THE GOODS, RIOT HILL WILL ONLY REFUND THE ITEM AND NOT THE DELIVERY CHARGES.

CANCELLATION

ONCE AN ORDER HAS BEEN PLACED THIS IS FINAL OTHER THAN THE REASONS STATED ABOVE. IF FOR ANY REASON WE AGREE TO CANCEL YOUR ORDER WE WILL CHARGE 60% OF THE TOTAL AMOUNT AS A PROCESSING FEE.

SHIPPING & TAXES

ORDERS ARE SHIPPED WITHIN 1-3 BUSINESS DAYS OF PLACING THE ORDER UNLESS THE ITEM IS HAND DISTRESSED IN WHICH CASE THIS MAY TAKE LONGER DUE TO THE PROCESS THIS WILL BE INDICATED IN THE PRODUCT DESCRIPTION AT THE TIME OF PURCHASE.

ALL ORDERS ARE SHIPPED FROM AUSTRALIA VIA AUSTRALIA POST, ONCE THE ORDER IS SHIPPED YOU WILL BE EMAILED A TRACKING NUMBER SO THAT YOU CAN TRACK YOUR ORDER.

RIOT HILL IS NOT RESPONSIBLE FOR DELAYS CAUSED BY THE COVID-19 VIRUS, HOWEVER, WE WILL TRY AND ASSIST YOU  AS BEST AS POSSIBLE.

PRIVACY

ALL INFORMATION COLLECTED BY RIOT HILL IF AUTHORIZED BY YOU WILL ONLY BE USED TO SEND YOU PROMOTIONAL OFFERS.

RIOT HILL DOES NOT PASS ON ANY INFORMATION TO THIRD PARTY.

COPYRIGHT

ALL CONTENTS OF THIS WEBSITE ARE THE PROPERTY OF RIOT HILL. NO PART OF THIS SITE, INCLUDING ALL TEXT, IMAGES, GRAPHICS AND VIDEOS MAY BE REPRODUCED IN ANY FORM WITHOUT THE PRIOR WRITTEN CONSENT OF RIOT HILL.

COPYRIGHT © 2020 RIOT HILL. ALL RIGHTS RESERVED.